Terms & Conditions

Mid Anglia Microlights (MAM) Terms & Conditions for Trial Flights

A note about our terms and conditions: The Terms and Conditions below are laid out to protect both you and us – but please be in no doubt, our primary aim is to ensure that you have a thoroughly enjoyable flight!

Refunds

You have 7 days from receipt of your voucher to return it for a full refund. After this period no refund will be given. NB 7 days is from the date of receipt by the purchaser and not after subsequent receipt as a gift.

Validity

 NB Our vouchers are valid  for 12 months from date of sale. Your voucher may only be extended beyond the expiry date if rescheduling has been required by MAM due to weather or other circumstances beyond our control. If 12 months has passed and no booking made then the voucher is void.
NB the voucher is only valid if signed in ink by an authorised member of MAM

Weight limit – C-42 (3-axis microlight)

There is a seat weight limit of 95 kilos (15 Stones). This is to ensure the aircraft is legally able to fly within weight and balance limitations. Passengers over the seat weight limit will not be able to fly. We may, in this instance offer the option to reallocate the voucher at our discretion however an admin fee of £25 will be payable.

Weight limit – GT450 (Weightshift microlight)

There is a seat weight limit of 110 kilos (17.5 Stones). This is to ensure the aircraft is legally able to fly within weight and balance limitations. Passengers over the seat weight limit will not be able to fly. We may, in this instance offer the option to reallocate the voucher at our discretion however an admin fee of £25 will be payable.

Redeeming your Voucher

You must bring your voucher on the day of your flight and it must be surrendered to a staff member. Without your voucher your flight will not go ahead and a £25 admin charge will apply for rescheduling. No voucher – no flight.

Cancellations – rescheduling with at least 72 hours notice.

If you need to cancel your lesson or reschedule there is no fee provided there is at least 72 hours’ notice prior to the lesson.

Cancellations – without 24 hours notice.

Should you cancel with less than 24 hours’ notice there will be a cancellation and re-booking fee of £25. This applies regardless of the reason for customer cancellation.

Failure to show

Failure to arrive for your flight without notification will void your voucher.

Use of vouchers in prize draws

Our vouchers may not be used for a raffle or a prize unless written permission is given in advance by MAM.

On the day

You must contact the Instructor before 0900 on the morning of your flight before making your journey to the Airfield to confirm it is still possible to proceed.

Contact no’s are:

For the C-42

07986 679060

For the GT450

07986 679060

If your flight is cancelled because of the weather or due to other unforeseen circumstances by your instructor there will be no charge to you and the flight will be rescheduled.
NB It is the customer’s responsibility to phone and ensure the flight is able to proceed as planned.

Flight Definition

30 minute Trial flight

This will comprise a minimum 20 minutes in the air, the balance comprising pre-start checks, taxiing, pre-take-off checks, taxiing after landing and shut down.

60 minute Trial flight

This will comprise approximately 50 minutes in the air, the balance comprising pre-start checks, taxiing, pre-take-off checks, taxiing after landing and shut down.

Option to upgrade

Subject to availability, you may upgrade your flight from 30 to 60 minutes at no extra charge other than the difference between the current price (on the day of the flight) for a 30 minute and 60 minute flight as displayed on our website.

NB Flight times are logged from engine start to engine stop – not from take-off to landing. However in the event of overly long delay we will extend this to ensure you have a satisfactory flight as defined above.

Our Appointment System and planning your journey

We operate an appointment slot system for all flights. It is important you arrive at least 20 minutes before your flight time. If you are late then we may have no option but to reduce your flight time to the remaining time left on your flight Voucher( i.e. if your flight is for 60 minutes and you arrive 30 minutes late the flight will last 30 minutes, instead of 60 minutes). Please allow extra travel time and ensure that you know exactly where the airfield entrance is situated. At our discretion and subject to availability, we may be able to ‘slip’ your start time but this cannot be guaranteed, particularly on a busy day with a full timetable.

NB Putting our postcode into a Satnav will not take you to the airfield entrance! Please check the website – if in doubt, please ask.

Flight delays

MAM will strive to fly at your booked time, however flights may be delayed for numerous reasons; weather issues, queuing to take-off or land, or refueling times are just a few. Please be patient if this occurs as these may beyond our control! MAM will get you airborne as soon as possible!

Cameras and loose articles C-42

The use of cameras is actively encouraged! However, please ensure that you have no small loose articles about your person that could fall out and enter an aircraft control run. Examples include loose change, keys, spare batteries etc etc. If a loose article(s) enters the cockpit the flight will be terminated regardless of duration (this is for your safety). In this case, the voucher will be classed as redeemed and no refund will be given.
NB It is your responsibility to remove any loose articles before flight.

Cameras and loose articles GT450

The GT450’s propellor is located behind the pilot and passenger. Any loose article is highly likely to impact the propellor possibly resulting in an unplanned emergency landing!
The use of cameras is actively encouraged, however;
cameras may only be used if fitted with a restraining strap. Although you will be flying in a suit, please ensure that you have no small loose articles about your person that could fall out. Examples include loose change, keys, spare batteries etc etc. If a loose article(s) enters the aircraft the flight will be terminated regardless of duration (this is for your safety). In this case, the voucher will be classed as redeemed and no refund will be given.
NB It is your responsibility to remove any loose articles before flight.

Clothing C-42

Our aircraft is equipped with an effective heater so you won’t need to don a flying suit or wear bulky clothing, simply dress according to the weather, however please note that skirts are unsuitable due to the risk of their fouling the aircraft throttle.
Please wear sensible footwear – unfortunately heels are unsuitable.

Clothing GT450

We will supply you with an insulated flying suit, gloves, helmet and headset however you are exposed to the elements in a weightshift microlight and it can be cold. Please wear warm clothing (think walking/hiking attire) and note that skirts are unsuitable. Please wear sensible footwear – unfortunately heels are unsuitable.

Medical/Physical limitations

You must be capable of releasing your safety harness and (in the C-42) opening the aircraft door in the event of an emergency. Please call to discuss any issues which you think may prevent you, or a friend or relative from flying.
MAM reserve the right to cancel the flight if we consider it is not in the passenger’s best interest to fly.

Drugs/Alcohol

The passenger must not be under the influence of alcohol or drugs. We advise a delay of at least 8 hours since any alcohol has been consumed. If MAM has reason to believe that the person named to fly is unfit due to drugs or alcohol, the flight will be cancelled and your voucher will be void.

Summary

There are no refunds given on any gift voucher or lessons beyond 7 days after purchase. We reserve the right to cancel any flight due to weather, Instructor illness, aircraft serviceability, airfield closures due to weather or accidents, customer unsuitability (i.e.overweight), some undisclosed illness either physical or mental, intoxication either by alcohol or drugs or abusive behavior.
No loose articles about your person to be carried.
It is the customer’s responsibility to confirm the flight can go ahead as planned before commencing the journey on the telephone numbers listed on our website.
Please remember that failure to arrive for your flight without notification will void your voucher.

A microlight flying school for Norfolk and Suffolk